Technical Support Specialist

Program Overview

The Willis industry-leading Technical Support Specialist Diploma Program is designed for the individual to learn the skills needed to secure an entry-level position supporting computers. The Program provides training on Computer Hardware, Operating Systems and Networking Topologies. Students achieve certifications in CompTIA A+ and Microsoft (MCP & MCDST). Ottawa has a constant demand for technical support positions, start earning up to $15.00 an hour after just 4 months of training.

SITEL - Ottawa, a leading technical support provider says ‘from their past hiring experiences, Willis College has stood out amongst the rest of the trainers in the Ottawa Carlton Area. We look first to Willis graduates when hiring”.

Duration: 23 Weeks
Certification Path: A+, MCP, MCDST

Computer Fundamentals & DOS
Computer Concepts, Intro to XP and DOS Commands

CompTIA A+ Certified Technician
220-601: CompTIA A+ Essentials
220-602: CompTIA A+ IT Designation

Microsoft Certified Desktop Support Technician * (MCDST)
70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows
XP Operating System

Network Fundamentals
This course prepares you with a solid foundation in Networking. Students will be introduced networking topics such as: networking components, troubleshooting basic networking hardware, protocols and services.

Microsoft Certified Professional * (MCP)
70-270: Installing, Configuring and Administering Microsoft Windows XP Professional

Career Management
Self-Assessment and IT Job Market
Resume Writing and Electronic Cover Letters
Interviewing, Interview Practical
Job Realities, Job Hunting Techniques
Entrepreneurship

Program HIGHLIGHTS include:

• Government Security Clearance – Reliability Status
• Co-op Work Placement Through Public Service Commission (PSC)
• Two Year Program Equivalency Approved by the PSC
• Microsoft IT Academy Institute
• Microsoft Official Curriculum (MOC )
• Microsoft IT Academy Benefits
• Career Development and Job Placement with Personalized Web Job Search Engine Tool for Graduates
• Pearson VUE and Prometric Testing Centers on campus
• Tuition, Books and Industry Certification exams are included: 2 A+exams & 3 Microsoft exams

PDF Program Overview

Do you have any questions or would like some more information on this program?
Call us NOW at 613-233-1128 or send us an email.
We'll answer all your questions, and help you make the right decisions for YOUR future!