Help Desk Representative

Program Overview

Willis College's Help Desk Representative Diploma Program prepares you for the ever-erratic demands of the technical support and call centre industry—while proving you know your way around Hardware, Operating Systems and the Internet.  

Duration: 17 Weeks
Certification Path: A+, MCP, MCDST

Willis College of Business & Technology delivers Microsoft approved curriculum in a conventional classroom setting.  Willis courses provide a complete hands-on experience with lectures, labs, and supplemental materials.  Our instructors guide you through intricate problem solving exercises that mimic the toughest technical challenge of the real world - the kind you could face on the job every day.  Through this program you will be eligible for A+ certification; a world-recognized and industry standard .  With a bonus MCP certification and designation from Microsoft, you will be well qualified to enter the dynamic world of high tech. The Microsoft Certified Desktop Support Technician ( MCDST ) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

“From our past hiring experiences, Willis College has stood out amongst the rest of the trainers in the Ottawa Carlton area.  Your graduates have always come with the strongest skills sets and we first look to Willis College graduates when hiring.”

– Human Resources Manager, Sitel Corporation

Computer Fundamentals & DOS
Computer Concepts, Intro to XP and DOS Commands
CompTIA A+ Certified Technician
220-601: CompTIA A+ Essentials
220-602: CompTIA A+ IT Designation
Microsoft Certified Professional *
Microsoft Certified Desktop Support Technician *
70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows
XP Operating System

Career Management
Self-Assessment and IT Job Market
Resume Writing and Electronic Cover Letters
Interviewing, Interview Practical
Job Realities, Job Hunting Techniques
Entrepreneurship

Program Highlights include:

• Government Security Clearance – Reliability Status
• Co-op Work Placement Through Public Service Commission (PSC)
• Two Year Program Equivalency Approved by the PSC
• Microsoft IT Academy Institute
• Microsoft Official Curriculum (MOC )
• Microsoft IT Academy Benefits
• Career Development and Job Placement with Personalized Web Job Search Engine Tool for Graduates
• Pearson VUE and Prometric Testing Centers on campus
• Tuition, Books and Industry Certification exams are included: 2 A+exams & 2 Microsoft exams

PDF Program Overview

Do you have any questions or would like some more information on this program?
Call us NOW at 613-233-1128 or send us an email.
We'll answer all your questions, and help you make the right decisions for YOUR future!